1. Privacy Policy
Ersal Afghanistan is committed to protecting your personal information.
- Personal Info: Name, phone, email, address, payment, recipient info
- Non-personal: Device info, usage data, cookies
- Used for service delivery, transactions, fraud prevention, communication
- Stored securely, possibly outside Afghanistan (e.g., AWS)
- You may delete your account in-app, and data will be erased in 30 days
- Contact: info@ersalapp.com
2. Terms & Conditions
- Must be 18+ or have guardian consent
- Services: Top-Up, Gifts, Kind AID, Tohfa Watan, Daily Surprise
- Payments final via Stripe, PayPal, Apple Pay, Google Pay
- No refunds for incorrect details or delivery failures
- Disputes under British Columbia, Canada laws
- Contact: info@ersalapp.com
3. Delivery Policy (Afghanistan Only)
- Available in all 34 provinces (24–72 hrs)
- $5 redelivery fee if recipient unavailable
- Recipient must provide correct contact/address
4. International Shipping Policy (Tohfa Watan)
- Delivered via DHL, FedEx, UPS (no sanctioned countries)
- Standard: 10–15 days | Express: 7–10 days
- Customer handles customs & duties
- No redelivery for incorrect info
5. No Refund Policy
All sales are final. No refunds for:
- Wrong address / unavailable recipient
- Customs issues / delays / change of mind
Redelivery: Domestic = $5 | International = Not guaranteed
6. FAQ
- How to send a gift? Use “Special Gift” → Choose package → Fill recipient info → Pay
- Delivery time? 24–72 hrs (Afghanistan), 7–15 days (International)
- Recipient not available? $5 redelivery (Afghanistan), no redelivery (International)
- Cancel order? Not allowed. All sales are final.
- Payment methods? Stripe, PayPal, Apple Pay, Google Pay
7. Support & Complaints
- Email: info@ersalapp.com
- WhatsApp: +1 236 883 3031
- Working hours: Sun–Fri, 9:00 AM – 6:00 PM (AFT)
- Provide Order ID and issue details → Response within 48 hrs
8. Consent Notice
- By using Ersal, you agree to all policies
- All sales final – no cancellations or refunds
- Delivery times are estimated, not guaranteed
9. Legal Disclaimer
Ersal is a product of YASA ENTERPRISE INC, Canada.
- Not liable for customs/courier issues
- Not responsible for user-entered errors
- Force majeure applies
10. Cookie & Tracking Policy
We use cookies and tracking for:
- Improving app performance
- Understanding usage behavior
- Analytics purposes
Using our service = you accept this.
11. User Content & Messaging Policy
- Users are responsible for submitted content (e.g., card messages)
- We may reject offensive/inappropriate messages
- Content may be used to complete services
12. Promotions & Loyalty Terms
- Offers and discounts are subject to availability
- Misuse may result in account suspension
- Valid for personal use only
13. Identity Verification
- Some orders may require ID verification
- Refusing to verify may delay or cancel the order
- Helps prevent fraud and support compliance