Privacy Policy

Ersal Afghanistan (“Ersal,” “we,” “us,” or “our”) values your privacy and is committed to protecting your personal information. This document outlines our policies regarding the collection, use, and protection of your data.

1. Information We Collect

Personal Information

• Full name
• Contact details (phone number, email address)
• Address (for delivery of aid packages and gift orders)
• Payment information (processed securely by third-party payment processors)
• Delivery Information (recipient name, phone number, address, preferred delivery date, and optional message on a gift card)

Non-Personal Information

• Device information (model, OS, IP address)
• Usage data (pages visited, app interactions)
• Cookies and tracking technologies

2. How We Use Your Information

• Provide and enhance our Services
• Process transactions (e.g., mobile credit purchases, aid package orders, gift package purchases)
• Ensure security and prevent fraudulent activities
• Communicate with you regarding support, promotions, and updates

3. Data Sharing & Disclosure

We do not sell your data. However, we may disclose information for legal reasons, business transactions, or security purposes.

4. User Rights & Account Deletion

Users can update or delete their data and opt-out of marketing communications.

5. Data Retention & Security

We store your information as required and use industry-standard security measures.

6. Children’s Privacy

Our Services are not intended for individuals under the age of 6.

7. Contact Us

Email: info@ersalapp.com

Terms & Conditions

1. Introduction

By accessing and using Ersal’s Services, you agree to these Terms and Conditions.

2. Eligibility

Users must be at least 18 years old or have parental consent.

3. Services Provided

• Mobile Top-Up Services for Afghan carriers
• Gift and Aid Packages with customizable delivery options
• Daily Gifts Program rewarding users based on points

4. Payments & Refunds

• Payments processed securely through Stripe
• Accepted methods: credit/debit card, cash on delivery, bank transfer
• Non-refundable transactions, except for failed deliveries or errors
• Payment disputes must be reported within 7 days

5. Account Termination

Accounts may be suspended for fraudulent activities, violations, or abuse of promotions.

6. Limitation of Liability

Ersal is not responsible for delays, incorrect user information, or unauthorized account access.

7. Modifications & Updates

We reserve the right to modify these terms at any time.

8. Governing Law

These Terms are governed by the laws of Afghanistan.

9. Contact Information

Email: info@ersalapp.com