Ersal โ€“ Privacy Policy & Legal Info

๐Ÿ”’ Ersal โ€“ Privacy Policy & Legal Info

1. Privacy Policy

Ersal Afghanistan is committed to protecting your personal information.

  • Personal Info: Name, phone, email, address, payment, recipient info
  • Non-personal: Device info, usage data, cookies
  • Used for service delivery, transactions, fraud prevention, communication
  • Stored securely, possibly outside Afghanistan (e.g., AWS)
  • You may delete your account in-app, and data will be erased in 30 days
  • Contact: info@ersalapp.com
2. Terms & Conditions
  • Must be 18+ or have guardian consent
  • Services: Top-Up, Gifts, Kind AID, Tohfa Watan, Daily Surprise
  • Payments final via Stripe, PayPal, Apple Pay, Google Pay
  • No refunds for incorrect details or delivery failures
  • Disputes under British Columbia, Canada laws
  • Contact: info@ersalapp.com
3. Delivery Policy (Afghanistan Only)
  • Available in all 34 provinces (24โ€“72 hrs)
  • $5 redelivery fee if recipient unavailable
  • Recipient must provide correct contact/address
4. International Shipping Policy (Tohfa Watan)
  • Delivered via DHL, FedEx, UPS (no sanctioned countries)
  • Standard: 10โ€“15 days | Express: 7โ€“10 days
  • Customer handles customs & duties
  • No redelivery for incorrect info
5. No Refund Policy

All sales are final. No refunds for:

  • Wrong address / unavailable recipient
  • Customs issues / delays / change of mind

Redelivery: Domestic = $5 | International = Not guaranteed

6. FAQ
  • How to send a gift? Use โ€œSpecial Giftโ€ โ†’ Choose package โ†’ Fill recipient info โ†’ Pay
  • Delivery time? 24โ€“72 hrs (Afghanistan), 7โ€“15 days (International)
  • Recipient not available? $5 redelivery (Afghanistan), no redelivery (International)
  • Cancel order? Not allowed. All sales are final.
  • Payment methods? Stripe, PayPal, Apple Pay, Google Pay
7. Support & Complaints
  • Email: info@ersalapp.com
  • WhatsApp: +1 236 883 3031
  • Working hours: Sunโ€“Fri, 9:00 AM โ€“ 6:00 PM (AFT)
  • Provide Order ID and issue details โ†’ Response within 48 hrs
8. Consent Notice
  • By using Ersal, you agree to all policies
  • All sales final โ€“ no cancellations or refunds
  • Delivery times are estimated, not guaranteed
9. Legal Disclaimer

Ersal is a product of YASA ENTERPRISE INC, Canada.

  • Not liable for customs/courier issues
  • Not responsible for user-entered errors
  • Force majeure applies
10. Cookie & Tracking Policy

We use cookies and tracking for:

  • Improving app performance
  • Understanding usage behavior
  • Analytics purposes

Using our service = you accept this.

11. User Content & Messaging Policy
  • Users are responsible for submitted content (e.g., card messages)
  • We may reject offensive/inappropriate messages
  • Content may be used to complete services
12. Promotions & Loyalty Terms
  • Offers and discounts are subject to availability
  • Misuse may result in account suspension
  • Valid for personal use only
13. Identity Verification
  • Some orders may require ID verification
  • Refusing to verify may delay or cancel the order
  • Helps prevent fraud and support compliance